ASHVEIL is an original fantasy trading card game (TCG) built around a rivalry between fire and frost. We design our own cards, artwork, and characters, such as the Ember Wolf and the Frost Stag, and sell booster packs, starter decks, collector sets, and accessories.

No. ASHVEIL is an independent, original brand. Our cards, characters, and artwork are our own and are not affiliated with or endorsed by any other trading card game company.

Our products are recommended for ages 8 and up. Some products contain small parts, so younger children should be supervised.

We recommend starting with a Starter Deck. Each one is a ready-to-play 60-card deck with a quick-start guide, so you can play your first game right away. Add booster packs later to grow and customize your deck, and sleeves and a deck box to protect it.

Each Ember Rising booster pack contains 12 collectible cards from the set. Pack contents are randomized, so every pack is different.

No. Cards in booster packs, collector boxes, and collector tins are randomized. We do not guarantee that a pack contains a specific card or rarity. If you want a particular card, check our single cards in the shop.

• Collector Box: 6 booster packs, 1 foil promo card, 1 pack of card sleeves, and 7 dice.
• Collector Tin: 4 booster packs, 1 foil card, and a reusable metal tin.

Our sleeves are standard size (66 x 91 mm), which fits most standard trading cards. Each pack contains 100 sleeves.

Yes. All products are sold new. Booster packs, boxes, decks, and tins ship factory sealed.

We accept the payment methods shown at checkout. Payments are processed securely, and we never see or store your full card details.

You can change or cancel an order before it ships. Email support@ashveil.shop as soon as possible with your order number. After it has shipped, it can no longer be cancelled, but you may return it under our Return and Refund Policy.

Yes. Our store uses encrypted (SSL) checkout, and we handle your personal information as described in our Privacy Policy.

We currently ship within the United States only.

Yes. We offer free standard shipping on all US orders over $50.00. For orders of $50.00 or less, a flat shipping fee is shown at checkout before you pay.

Orders are processed within 1 business day, and the estimated delivery time is 3 to 5 business days from the date you place your order. Delays can happen during busy periods or bad weather.

When your order ships, we email you a tracking number and link. Tracking may take up to 24 hours to update. For more details, see our Shipping Policy.

Please check around your property, with neighbors, and with your household, and allow 24 hours for the carrier to update. If you still can't find it, email us at support@ashveil.shop and we will work with the carrier to resolve it.

You can return unopened, unused items in their original sealed packaging within 30 days of delivery. See our full Return and Refund Policy for details.

No. To protect the integrity of our products, we cannot accept returns on opened booster packs, boxes, decks, or tins, or on used accessories.

Email us within 7 days of delivery at support@ashveil.shop with your order number and photos of the item and packaging. We will offer a replacement or a full refund.

After we receive and inspect your return, approved refunds go back to your original payment method within 5 to 10 business days. Your bank may need extra time to post it.

Email us at support@ashveil.shop. Our business hours are Monday to Friday, 9:00 AM to 6:00 PM (Australian Eastern Time), and we aim to reply as quickly as possible during those hours, usually within 1 business day.

ASHVEIL, 30 Central Avenue, Mooroolbark, VIC 3138, Australia.