Payment Policy

Last updated: October 17, 2026

This Payment Policy explains how payments work when you buy from ASHVEIL at ashveiltcg.shop. By placing an order, you agree to the terms below, together with our Terms of Service.

1. Accepted Payment Methods

We accept the payment methods shown at checkout, which may include major credit and debit cards and other secure digital payment options. The methods available to you can vary depending on your device and location. We do not accept cash, checks, or money orders.

2. Currency and Pricing

  • All prices and payments are in US dollars (USD).
  • Prices do not include shipping or sales tax, which are calculated and shown at checkout before you pay.
  • Orders over $50.00 qualify for free standard shipping within the United States. A flat shipping fee of $12.00 applies to orders of $50.00 or less, as described in our Shipping Policy.
  • Your bank or card issuer may charge foreign transaction or currency conversion fees if your card is issued outside the United States. These fees are set by your bank and are not charged by us.

3. When You Are Charged

Your payment is authorized when you place your order and is charged when your order is confirmed. If an item is out of stock, or we cancel your order for any reason, we will refund or release the payment in full. The charge on your statement will appear under the name ASHVEIL or a similar descriptor from our payment processor.

4. Payment Security

Your payment details are handled by Shopify and our secure payment providers over an encrypted (SSL) connection. We never see or store your full card number or security code. Payment processing complies with the Payment Card Industry Data Security Standard (PCI DSS). For more on how we handle your information, see our Privacy Policy.

5. Declined or Failed Payments

If your payment is declined, please check your card details, billing address, and available funds, or try another payment method. If the problem continues, contact your bank or email us at support@ashveiltcg.shop. We are not responsible for fees charged by your bank for declined or failed transactions.

6. Fraud Prevention and Order Review

To protect you and our store, we review orders for signs of fraud. We may ask you to confirm your identity or payment details, and we may delay, cancel, or refuse any order that appears suspicious or unauthorized. If we cancel an order, we will refund the full payment to the original payment method.

7. Pricing and Billing Errors

If a product is listed at an incorrect price because of a typographical or system error, we may cancel the order and refund your payment in full, even if the order has been confirmed. If you believe you were billed incorrectly, contact us with your order number and we will review it promptly.

8. Refunds

Approved refunds are issued to your original payment method within 5 to 10 business days after we process them. Your bank or card issuer may need additional time to post the credit. For eligibility and the full process, see our Return and Refund Policy.

9. Chargebacks and Disputes

If you have a problem with your order, please contact us first at support@ashveiltcg.shop. We aim to resolve every issue quickly, usually within 1 business day, and a direct conversation is usually faster than a bank dispute. If you do open a dispute with your bank, we will provide our order and delivery records to the payment processor.

10. Taxes

Applicable sales tax is calculated at checkout based on your shipping address and is shown before you pay. You are responsible for any taxes that apply to your order.

11. Changes to This Policy

We may update this Payment Policy from time to time. Changes take effect when posted on this page with a new "Last updated" date.

12. Contact Us

ASHVEIL
Email: support@ashveiltcg.shop
Address: 30 Central Avenue, Mooroolbark, VIC 3138, Australia
Business hours: Monday to Friday, 9:00 AM to 6:00 PM (Australian Eastern Time)

We aim to respond to all enquiries as quickly as possible during our business hours.