Shipping policy
Last updated: October 17, 2026
Thank you for shopping with ASHVEIL. This policy explains where we ship, what shipping costs, and how long delivery takes for orders placed on ashveiltcg.shop.
1. Where We Ship
We currently ship within the United States only. We do not offer international shipping at this time. Please make sure your shipping address is a valid US address when you check out.
2. Shipping Costs and Free Shipping
We offer free standard shipping on all US orders over $50.00 USD. The $50.00 threshold is based on your order subtotal after discounts and before taxes. Free shipping is applied automatically at checkout when your order qualifies.
For orders of $50.00 or less, a flat shipping fee of $12.00 applies.
| Order subtotal | Shipping method | Cost |
|---|---|---|
| Over $50.00 | Standard shipping | Free |
| $50.00 or less | Standard shipping | $12.00 |
3. Processing and Delivery Times
- Order cutoff: Orders placed before 2:00 PM Pacific Time on a business day are processed that day or the next business day. Orders placed after the cutoff, on weekends, or on US public holidays are processed on the next business day.
- Processing time: 0 to 1 business day (Monday to Friday, excluding US public holidays).
- Transit time: 3 to 4 business days after your order ships.
- Estimated total delivery time: 3 to 5 business days from the date your order is placed.
Delivery times are estimates, not guarantees. During peak periods such as holidays, product launches, or severe weather, carriers may take longer.
4. Order Tracking
When your order ships, we will email you a shipping confirmation with a tracking number and link. Tracking information may take up to 24 hours to update after you receive the email. You can also contact us at any time with your order number and we will check on your shipment.
5. Shipping Address
Please check your shipping address carefully before you complete your order. We ship to the address you provide at checkout. If you made a mistake, email us at support@ashveiltcg.shop as soon as possible, and we will try to correct it before your order ships. Once an order has shipped, we cannot change the address. We are not responsible for orders delivered to an incorrect address that you entered, or returned because of an incomplete or invalid address.
6. Multiple Items and Split Shipments
If your order contains several items, they may ship in separate packages, depending on stock and fulfillment. You will not be charged extra shipping for split shipments, and each package will have its own tracking information.
7. Taxes
Applicable sales tax is calculated at checkout based on your shipping address and shown before you pay. We do not charge additional customs duties or import fees on US orders.
8. Delayed, Lost, or Stolen Packages
- If your tracking shows that your package has not moved for several days, or your order has not arrived after the estimated delivery window, contact us at support@ashveiltcg.shop with your order number.
- If your package shows as delivered but you cannot find it, please check around your property, with neighbors, and with members of your household, and allow 24 hours for the carrier's status to update. If you still cannot locate it, contact us and we will work with the carrier to resolve it.
- We will replace or refund orders that are confirmed lost in transit.
9. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at support@ashveiltcg.shop with your order number and clear photos of the item and the packaging. We will offer a replacement or a refund, as described in our Return and Refund Policy.
10. Order Changes and Cancellations
You can change or cancel an order before it ships by emailing us right away with your order number. After an order has shipped, it cannot be cancelled, but you can return it under our Return and Refund Policy.
11. Contact Us
If you have questions about shipping, contact us:
ASHVEIL
Email: support@ashveiltcg.shop
Address: 30 Central Avenue, Mooroolbark, VIC 3138, Australia
Business hours: Monday to Friday, 9:00 AM to 6:00 PM (Australian Eastern Time)
Our support team is based in Australia, so messages sent outside our business hours are answered on the next business day. We ship to US addresses only. We aim to respond to all enquiries as quickly as possible during our business hours.