Privacy policy

Last updated: October 17, 2026

ASHVEIL ("we," "us," or "our") operates the website ashveiltcg.shop (the "Site"). This Privacy Policy explains what personal information we collect when you visit the Site or buy from us, how we use and share it, and what choices you have. By using the Site, you agree to the practices described here.

1. Who We Are

ASHVEIL is an online store that sells original trading card game (TCG) products and accessories to customers in the United States. Our store is hosted and powered by Shopify.

Contact: support@ashveiltcg.shop
Business address: 30 Central Avenue, Mooroolbark, VIC 3138, Australia

2. Personal Information We Collect

Depending on how you use the Site, we may collect:

  • Contact details: your name, email address, phone number, and billing and shipping addresses.
  • Order details: the products you view, add to your cart, or purchase, and your order history.
  • Payment details: your payment method and billing information. Payments are processed by our payment providers. We do not see or store your full card number.
  • Account details: your email, password, and saved preferences, if you create an account.
  • Communications: messages you send us by email or through our contact form.
  • Device and usage data: your IP address, browser type, operating system, device type, pages visited, referring website, and the date and time of your visit.

3. Where We Get Your Information

  • From you, when you place an order, create an account, subscribe to our emails, or contact us.
  • Automatically, through cookies, pixels, and similar technologies when you browse the Site.
  • From service providers, such as Shopify, payment processors, shipping carriers, and fraud-prevention tools.

4. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders, send order confirmations and shipping updates, and handle returns and refunds.
  • Provide customer support and respond to your questions.
  • Operate, maintain, and improve the Site and our products.
  • Detect and prevent fraud, unauthorized transactions, and other misuse.
  • Send you marketing emails about new products and news, only if you have chosen to receive them. You can unsubscribe at any time.
  • Show you relevant advertising on other platforms, such as Google.
  • Comply with legal obligations and enforce our terms.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to keep the Site working (for example, to remember what is in your cart), to understand how visitors use the Site, and to measure and improve our advertising.

  • Essential cookies are required for the cart, checkout, and security.
  • Analytics cookies help us understand traffic and usage.
  • Advertising cookies may be used by us and by partners such as Google to show you ads based on your visits to our Site.

You can control cookies through your browser settings, and you can opt out of Google's personalized advertising at adssettings.google.com. Blocking some cookies may affect how the Site works. Where required, we ask for your consent before using non-essential cookies.

6. When We Share Your Information

We share personal information only as needed to run our business:

  • Shopify, which hosts our store and processes orders, payments, and usage data.
  • Payment processors, to complete your purchase.
  • Shipping carriers and fulfillment partners, to deliver your order.
  • Marketing and analytics providers, such as Google and email service providers, to measure performance and send communications.
  • Professional advisers, authorities, or courts, when the law requires it or to protect our rights, safety, or property.
  • A buyer or successor, if we are involved in a merger, acquisition, or sale of our business.

We do not sell your personal information in exchange for money. Some laws treat certain advertising cookies as a "sale" or "sharing" of data. See Section 9 for how to opt out.

7. Our Relationship With Shopify

Our Site runs on Shopify. Shopify collects and processes information about your visit and purchase on our behalf, and may transfer data internationally. You can learn more in Shopify's privacy policy at shopify.com/legal/privacy.

8. Data Retention and Security

We keep your information only as long as needed to fulfill orders, provide support, meet legal and tax obligations, resolve disputes, and enforce our agreements. We use reasonable technical and organizational measures to protect your information, including encrypted (SSL) connections at checkout. No online system is completely secure, so we cannot guarantee absolute security.

9. Your Privacy Rights (United States)

Depending on where you live, you may have the right to:

  • Know and access the personal information we hold about you.
  • Correct inaccurate information.
  • Delete your personal information, subject to legal exceptions.
  • Receive a copy of your information in a portable format.
  • Opt out of the sale or sharing of your personal information for targeted advertising.
  • Opt out of marketing emails at any time by using the unsubscribe link in any email.
  • Not be discriminated against for exercising your rights.

To make a request, email support@ashveiltcg.shop with the subject "Privacy Request." We may need to verify your identity before we act on it. We will respond within the time required by law, generally within 45 days. You may also use an authorized agent to make a request on your behalf.

California residents: You have the rights described above under the California Consumer Privacy Act (CCPA/CPRA). We do not knowingly sell or share the personal information of consumers under 16. If you want to opt out of cookie-based advertising, you can use our cookie settings, your browser's opt-out controls, or email us.

Do Not Track: Our Site does not currently respond to "Do Not Track" browser signals.

10. Children's Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us at support@ashveiltcg.shop and we will delete it.

11. Links to Other Websites

The Site may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their policies.

12. International Data Transfers

We operate from Australia, and our service providers, including Shopify, may process data in the United States and other countries. By using the Site, you understand that your information may be transferred to and processed in countries whose data protection laws may differ from yours. We take reasonable steps to make sure your information is handled securely and in line with this policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the "Last updated" date. Please review it periodically.

14. Contact Us

If you have questions or complaints about this policy or how we handle your information, contact us:

ASHVEIL
Email: support@ashveiltcg.shop
Address: 30 Central Avenue, Mooroolbark, VIC 3138, Australia
Business hours: Monday to Friday, 9:00 AM to 6:00 PM (Australian Eastern Time)

We aim to respond to all enquiries as quickly as possible during our business hours.